Choose 1 option. Field sales reps want to use the Remote Engagement feature to facilitate and manage virtual visits with Healthcare Providers (HCPs)…

The Remote Engagement feature uses Automated Email Invitation Actions to send notifications. These actions are tied to the creation, update, or cancellation of a visit record. Rescheduling a visit is considered an "Update" to the existing record. Therefore, to send an email notification for a rescheduled visit, an email template must be configured and associated with the "Update" action in the Remote Engagement settings. This ensures the system automatically sends the specified template to the HCP whenever the visit details are modified.

B. The configuration is based on the action (Create, Update, Cancel), not a specific picklist value like "Rescheduled" for the visit status.

C. While a trigger handler executes the logic, the declarative setup is done via the Automated Email Invitation Action, not by directly mapping trigger parameters.

1. Salesforce Health Cloud Developer Guide, "Set Up Automated Email Invitations for Remote Visits". This section details the configuration of email templates for Create, Update, and Cancel actions. It specifies that modifying a visit, such as rescheduling, triggers the 'Update' action.

2. Salesforce Help, "Configure Remote Visits". The documentation outlines the steps for setting up email invitations, stating, "Select an email template for each action: Create, Update, and Cancel."