A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can’t restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

The password for an encrypted backup is stored on the iOS or iPadOS device itself. If this password is forgotten, the only way to remove it and create a new encrypted backup is to reset the device's settings. The "Reset All Settings" option removes preferences like wallpaper and Wi-Fi passwords, and critically, it also removes the encrypted backup password. This action does not delete user data or media, allowing the user to then connect to a Mac and create a new encrypted backup with a new password.

B. The backup password is saved on the iPhone, not the Mac. Connecting to a different computer will not bypass the password requirement for creating a new encrypted backup.
C. Resetting network settings only erases Wi-Fi, cellular, and VPN configurations. It does not affect the encrypted backup password.
D. Restarting the iPhone is a basic troubleshooting step that does not clear or reset any stored passwords or persistent settings, including the one for encrypted backups.

1. Apple Support. (2023, October 27). About encrypted backups on your iPhone, iPad, or iPod touch. Article HT205220. Retrieved from https://support.apple.com/en-us/HT205220.

Under the section "If you can’t remember the password for your encrypted backup," the document states: "On your device, go to Settings > General > Transfer or Reset [Device] > Reset. Tap Reset All Settings and enter your device passcode... This won't affect your user data or passwords, but it will reset settings like display brightness, Home Screen layout, and wallpaper. It also removes your encrypted backup password."