Salesforce certification preparation
BUSINESS-ANALYST Practice Questions
Practice exam-style questions, check your answers, and review explanations and source references where they are available.
- Exam
- BUSINESS-ANALYST
- Provider
- Salesforce
- Full set
- 310 questions
- Last Update Check
Our BUSINESS-ANALYST exam simulator covers all the critical knowledge points of the real exam. We provide the latest actual BUSINESS-ANALYST exam questions and answers right here at Cert Mage. With our included answer explanations and comprehensive BUSINESS-ANALYST question bank, you will find everything you need to prepare and achieve the best score on your exam easily and quickly.
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to
release a record-triggered flow that notifies account and opportunity owners once a quote has been
accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
Question 1 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is
often incomplete or out-of-sync for the Slack transition project. The development team has
recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
Question 2 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to
understand details about the Salesforce environment:
• Custom apps
• Active Salesforce Sites
• Active flows
• Custom tabs
•
Visualforce pages
A Which path should the BA take to find this information?
Question 3 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage
its customer case lifecycle. UC wants to limit the number of interactions a customer has during the
lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
Question 4 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest
Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the
business as part of the UAT process.
Which sign-offs should the BA seek?
Question 5 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading
a requirements elicitation workshop about the process for onboarding new wholesale partners.
While whiteboarding the process, one stakeholder continuously interrupts and points out
inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
Question 6 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to
cash process. A business analyst (BA) is tasked with understanding NTO's current processes,
identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
Question 7 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In
the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee
reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
Question 8 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a
review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
Question 9 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The
business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
Question 10 discussion
No comments yet. Be the first to comment.
Be respectful. No spam.
Question 1 of 10
Source context
How this practice set is maintained
Maintained by the CertMage content team, this page loads questions from the exam dataset connected to its preparation resource. When an answer includes a supporting reference, it is shown with that answer so you can review the underlying vendor documentation.
Certification objectives, interfaces, and vendor services can change. Verify important details against the provider's current exam guide and documentation before your exam.