BUSINESS-ANALYST practice question 17 of 35
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take…
Choose your answer, then check it against the explanation.
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who
use Service Cloud to understand the steps they take to complete their daily work. The BA is working
on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
Question 17 of 35
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