An analytics team is discussing ways to improve company performance. Before identifying a set of research questions to analyze, they identify the…

According to the Introduction to Business Data Analytics: An Organizational View, the Balanced

Scorecard technique is a strategic management tool that helps organizations align their vision,

mission, and goals with their performance measures. The Balanced Scorecard consists of four

dimensions: financial, customer, internal business process, and learning and growth. Each dimension

has a set of objectives, measures, targets, and initiatives that reflect the organization’s strategy and

value proposition. The learning and growth dimension focuses on the metrics for changing and

improving the organization’s capabilities, such as employee skills, knowledge, innovation, and

culture. The learning and growth dimension supports the other three dimensions by providing the

necessary resources and competencies to achieve the desired outcomes.

Reference: Introduction to Business Data Analytics: An Organizational View, page 9-10; CBDA Exam

Blueprint, page 7; [Balanced Scorecard Basics - Balanced Scorecard Institute]