Beth is a business analyst for her organization and she's discussing the solution with her key stakeholders. Beth is considering that moving to a new operating system, new office software, and new customized applications will be too much for the end users to learn and to manage their ongoing responsibilities. What task is Beth completing in this scenario?

Beth is evaluating the impact of the proposed changes on the end users and their capacity to adapt while performing their jobs. This activity is a core component of assessing organizational readiness. This task involves understanding if the stakeholders and the organization are prepared for the change associated with a solution and can absorb it effectively. Beth's concern about users being overwhelmed directly relates to assessing their ability and willingness to adopt the new solution.

A. Managing stakeholders involves communication and engagement planning, not specifically assessing their capacity to handle a change.
B. Evaluating solution performance is done after implementation to measure how well the solution is working, which is not what Beth is doing.
C. Defining transition requirements involves specifying what is needed to move to the future state (e.g., training), which would be an output of Beth's assessment.

- IIBA

A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) v3

2015

Section 7.3.1. The purpose of the Assess Organizational Readiness task is "to assess the enterprise’s preparedness to accept the change associated with a solution and to effectively use it."

- IIBA

A Guide to the Business Analysis Body of Knowledge (BABOK® Guide) v3

2015

Section 7.3.4.1. Elements of this task include a Cultural Assessment to understand stakeholders' willingness to adapt and an Operational Assessment to determine if staff have the skills for the new solution.