How does metric tracking support and sustain change that has been implemented?

Metric tracking serves as an early warning and feedback mechanism. ACMP requires tracking

adoption, usage, and benefits to provide short-term evidence of whether the change is progressing.

These insights enable corrective actions, communication reinforcement, and sponsor engagement.

Rewards (B) and policies (C) may be influenced by metrics, but their core value lies in showing

progress and results that support sustainability. Option A is incorrect because tracking is not for

motivation but for monitoring and guiding decisions.

(Reference: ACMP Standard, Process Group 4 – Measurement and Benefits Realization Plan;

Activities: Track progress and adoption using defined metrics.)