A(n) _____ is used for detailing collaboration principles, escalation, and dispute resolution process between MDM and its data suppliers.

An Operational Level Agreement (OLA) is used for detailing collaboration principles, escalation, and

dispute resolution processes between MDM and its data suppliers. Here’s why:

Purpose of an OLA:

Collaboration Principles: Defines how MDM teams and data suppliers will collaborate, including

roles, responsibilities, and communication protocols.

Escalation Processes: Outlines the steps for escalating issues when standard resolution mechanisms

are insufficient, ensuring timely and effective problem resolution.

Dispute Resolution: Specifies methods for resolving disputes between parties, fostering a

cooperative and constructive working relationship.

Other Documents:

Business Requirements Document: Defines business needs and requirements but doesn’t typically

focus on operational collaboration.

Metadata Catalog: Describes metadata and data dictionaries, not collaboration principles.

Warranty: Provides guarantees on products or services, irrelevant to operational collaboration.

Operations Run Book: Details operational procedures and workflows, not specifically focused on

collaboration and dispute resolution.

Reference:

Data Management Body of Knowledge (DMBOK), Chapter 8: Data Quality Management

DAMA International, "The DAMA Guide to the Data Management Body of Knowledge (DMBOK)"