Within what time period must a commercial message sender remove a recipient’s address once they have asked to stop receiving future e-mail?

According to the CAN-SPAM Act of 2003, a federal law that regulates commercial email messages, a

commercial message sender must honor a recipient’s opt-out request within 10 business days. The

sender must provide a clear and conspicuous way for the recipient to opt out of receiving future

emails, such as a link or an email address. The sender must not charge a fee, require the recipient to

provide any personal information, or make the recipient take any steps other than sending a reply

email or visiting a single web page to opt out. The sender must also not sell, exchange, or transfer

the email address of the recipient who has opted out, unless it is necessary to comply with the law or

prevent fraud.

Reference:

IAPP CIPP/US Body of Knowledge, Domain II: Limits on Private-sector Collection and Use of Data,

Section B: Communications and Marketing

IAPP CIPP/US Certified Information Privacy Professional Study Guide, Chapter 2: Limits on Private-

sector Collection and Use of Data, Section 2.2: Communications and Marketing

Practice Exam - International Association of Privacy Professionals