What information does Hardware Asset Management provide to support decisions about business applications and application services?

Hardware Asset Management (HAM) tracks the entire lifecycle of hardware assets, from procurement to disposal. This includes critical data points like purchase date, warranty expiration, end-of-support, and end-of-life dates. This Hardware Lifecycle information is a direct input into APM's technical risk assessment. An application running on aging, unsupported, or out-of-warranty hardware poses a significant technical risk to the business. APM uses this data to make informed decisions, such as planning to migrate the application to new infrastructure or retiring it.

A. Software Lifecycle. This information is provided by Software Asset Management (SAM), which focuses on software entitlements, compliance, and end-of-life dates for software, not hardware.

B. Business Capability. This is a concept from business architecture that describes what a business does; it is mapped to applications within APM, not provided by HAM.

C. Application Capability. This describes what an application can do (its features/functions) and is not information that originates from the HAM process.

1. ServiceNow Product Documentation. (2023). Hardware Asset Management. "Manage the physical, financial, and contractual aspects of your hardware assets throughout their lifecycle." Section: Hardware Asset Management.

2. ServiceNow Product Documentation. (2023). Technology Portfolio Management. "TPM gives you visibility into your technologies and their lifecycles... Use this information to assess the risk of business applications that run on a specific technology." TPM integrates HAM and SAM data for this purpose. Section: Technology Portfolio Management.

3. ServiceNow Common Service Data Model (CSDM) 4.0 White Paper. (2022). The model illustrates the relationship between Business Applications, Application Services, and the underlying Hardware CIs (cmdbcihardware). Lifecycle data on the hardware CI directly impacts the risk profile of the application. p. 25, "Manage Technical Services" Domain.