CIS-CSM practice question 6 of 35
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
Full set: 257 questionsCorrect Answer:
A. True
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Other CIS-CSM practice questions
- Question 1Cost Information on cases is available as part of the Performance Analytics Content Pack …
- Question 2Information about a customer’s service contract is found in Knowledge.
- Question 3Agents and managers cannot create knowledge articles from Community questions.
- Question 4True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Age…
- Question 5If only one user reports a content for moderation, the content will be hidden.
- Question 7Entitlements specify the level of service provided to customers.