ServiceNow certification practice

Free CIS-CSM Practice Test

10 free CIS-CSM exam-style questions for Certified Implementation Specialist - Customer Service Management, with answers, explanations and source references.

Last updated August 3, 2026

Full set: 257 questions

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Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

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Information about a customer’s service contract is found in Knowledge.

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Agents and managers cannot create knowledge articles from Community questions.

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True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :

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If only one user reports a content for moderation, the content will be hidden.

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The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

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Entitlements specify the level of service provided to customers.

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Partner admin contacts have access to the data of both their partner accounts and customer accounts.

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What do blue circles in the timeline of a case form represent?

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What are the advantages of leading indicators over lagging indicators? (Choose two.)

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Maintained by the CertMage content team, this page loads questions from the exam dataset connected to its preparation resource. When an answer includes a supporting reference, it is shown with that answer so you can review the underlying vendor documentation.

Certification objectives, interfaces, and vendor services can change. Verify important details against the provider's current exam guide and documentation before your exam.

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