CIS-HAM Practice Questions

The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that

have reached or are nearing the end of their life cycle12.

The tab includes the following reports1:

Hardware asset disposal status: This report shows the number of hardware assets that are in

different stages of disposal, such as pending, in progress, or completed1.

Hardware assets disposed (YTD): This report shows the number of hardware assets that have been

disposed in the current year, grouped by month1.

Hardware assets up for end of life: This report shows the number of hardware assets that are due for

end of life in the next 12 months, grouped by month1.

Hardware assets up for end of support: This report shows the number of hardware assets that are

due for end of support in the next 12 months, grouped by month1.

Therefore, the correct answer is

A. Hardware asset disposal status and

C. Hardware assets disposed

(YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset

dashboard.

1: Use a hardware asset request flow - ServiceNow 2: Hardware Asset Inventory

Management - ServiceNow

:

The depreciation effective date captures the residual value, representing the estimated value of an

asset at the end of its useful life. This value is essential in determining the depreciation cost over

time. For hardware assets, managing depreciation accurately ensures proper financial tracking.

Reference: Asset depreciation calculations in ServiceNow (ServiceNow Financial Management

guide).

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:

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A blind audit is a type of inventory audit that does not provide any information about the expected

assets in a location. The auditor scans all the assets in the location and compares them with the

records in ServiceNow1.

To perform a blind audit, you need the Hardware Asset Management (HAM) application, which

enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app,

which allows you to scan asset tags and barcodes using your mobile device12.

The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset

catalog, not to perform audits3.

The Software Asset Management (SAM) application is used to optimize software licenses and

compliance, not to perform audits4.

The ITSM Asset Management application is used to track the financial, contractual, and inventory

details of hardware and devices, not to perform audits.

1: Audit your inventory - Product Documentation: San Diego - ServiceNow

2: Enterprise Asset Inventory Management - ServiceNow

3: My Assets mobile app - Product Documentation: San Diego - ServiceNow

4: Software Asset Management - ServiceNow

: IT Asset Management - ServiceNow

Create transform map: A transform map is a set of field mappings that determine how the source

data in the import set table is transformed into the target data in the hardware asset table. You can

create a transform map by using the Load Data UI page, or by navigating to System Import Sets >

Create Transform Map. You need to specify the source table, the target table, and the field mappings

between them. You can also define coalesce fields, which are used to prevent duplicate records from

being created or updated. For example, you can use the asset tag or the serial number as a coalesce

field.

Load data: To load data into the import set table, you need to select a data source, such as a file, a

JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import

Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet

number and the header row (if using a file), and the import set table name. You can also preview the

data before loading it into the table.

Run transform map: To run the transform map, you need to navigate to System Import Sets >

Transform Maps, and select the transform map that you created. You can then click on the Run

Transform button, which will execute the field mappings and transform the data from the import set

table to the hardware asset table. You can also view the transformation history, the transformation

statistics, and the transformation log to monitor the progress and the results of the transformation.

Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import

hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform

map.

Hardware Asset Inventory Management, which explains how to streamline inventory stock orders,

empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan

assets with a mobile device, and plan asset refresh cycles.

Getting Started with ServiceNow Hardware Asset Management, which provides general procedures

and forms for performing asset lifecycle management activities in ServiceNow.

According to the ServiceNow Hardware Asset Management documentation, the system property

glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is

retired. The possible values are:

•Reclaim: The software allocations are automatically returned to inventory and the software

installation records are deleted.

•Retain: The software allocations remain with the hardware asset and need to be reclaimed

manually.

•Remove: The software allocations are removed from the asset, but not returned to inventory.

The first tier of the capability blueprint emphasizes building Trustworthy Data. Without accurate and

reliable data, further optimization in asset or service management is impossible. It sets the

foundation for all other tiers.

Reference: ITAM Capability Blueprint (ServiceNow ITAM Guide).