CIS-HAM practice question 4 of 25

Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

Full set: 196 questions
Answer options
A:

A. Draft

Correct answer
B:

B. Canceled

Correct answer
C:

C. Renewed

D:

D. Extended

E:

E. Active

Correct answer
F:

F. Renegotiated

G:

G. Expired

Correct answer
Correct Answer:
A. A. Draft; B. B. Canceled; E. E. Active; G. G. Expired
Explanation

The contract lifecycle in ServiceNow is managed through a series of states. A contract begins in the 'Draft' state while it is being created and reviewed. Once finalized and in effect, it moves to the 'Active' state. If it is terminated before its end date, it becomes 'Canceled'. If it reaches its end date and is not renewed or extended, its state changes to 'Expired'. These four states represent the primary stages of a standard contract's lifecycle within the platform.

Why Incorrect

C. Renewed: Renewal is an action performed on a contract, often resulting in a new contract or an updated 'Active' one. It is not a state itself.
D. Extended: Extension is an action that modifies the end date of an 'Active' contract. The contract remains in the 'Active' state, not an 'Extended' state.
F. Renegotiated: Renegotiation is a business process or an action that occurs while a contract is in a state like 'Draft' or 'Active'. It is not a distinct state.

References

1. ServiceNow Product Documentation, "Contract Management". The documentation details the contract lifecycle and the available state fields.

2. ServiceNow Product Documentation, "Create a contract". Step-by-step instructions for creating a contract show the 'State' field and its available choices, which include Draft, Active, Expired, and Canceled.

3. ServiceNow Platform, astcontract table schema. Direct inspection of the choice list for the 'state' field on the Contract table confirms these values as the out-of-the-box options.

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