Which applications are required to perform a blind audit of your asset inventory?

A blind audit involves scanning assets in a location without a pre-populated list of what is expected to be there. This process requires two key components. First, the Hardware Asset Management (HAM) application provides the backend system of record, the audit functionality, and the logic to reconcile the scanned data against the asset repository. Second, the ServiceNow Agent mobile app is the tool used by the auditor in the field. It leverages the mobile device's camera to scan barcodes or QR codes on assets, feeding the data directly into the audit task within the HAM application.

A. The ServiceNow My Assets mobile app is designed for end-users to view their assigned assets, not for technicians to perform inventory audits.
B. Software Asset Management (SAM) is used for managing software licenses and installations, not for conducting physical hardware inventory audits.
C. ITSM Asset Management is the base-level application; the advanced audit capabilities, including blind audits, are features of the HAM Professional application.
D. While ITSM Asset Management is a prerequisite, the ServiceNow Agent mobile app is the correct mobile tool, not the combination with the base application.

- ServiceNow Product Documentation

"Asset audit"

Hardware Asset Management. This document explicitly states

"Perform an audit of your stockrooms and other locations by using the ServiceNow Agent mobile app to scan the assets at that location." It details both standard and blind audit processes.

- ServiceNow Product Documentation

"ServiceNow Agent mobile app"

Mobile. This documentation describes the app's capabilities for various roles

including asset managers performing tasks like inventory audits on the go.

- ServiceNow Store

"Hardware Asset Management"

Application Details. The description for the HAM Professional application lists "Mobile asset inventory audit" as a key feature

differentiating it from base asset management.