CIS-HAM practice question 6 of 25

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

Full set: 196 questions
Answer options
A: Now Agent Mobile app
B: Now Onboarding app
C: Now Mobile app Correct answer
D: Now My Assets app
Correct Answer:
C. Now Mobile app
Explanation

The Now Mobile app is designed for employees to access IT services, find information, and manage their assigned assets. It provides a "My Assets" feature where users can view the hardware and software assigned to them. From this view, they can report issues by creating incidents directly related to a specific asset, streamlining the support process. This self-service capability empowers users and improves asset tracking and issue resolution.

Why Incorrect

A. Now Agent Mobile app: This app is for fulfillers (e.g., IT technicians) to manage their assigned work, such as incidents and tasks, not for end-users to view their own assets.
B. Now Onboarding app: This app is specifically for new hires to complete their onboarding tasks and is not for general asset management or incident reporting.
D. Now My Assets app: This is not a standalone ServiceNow application. "My Assets" is a feature or applet available within the Now Mobile app.

References

1. ServiceNow Product Documentation, "Now Mobile app," Store Release Notes. The documentation describes the app's purpose for employees to submit requests and incidents and manage their assets.

2. ServiceNow Product Documentation, "My Assets for Mobile," Utah. This section details the "My Assets" functionality within the Now Mobile app, stating, "View the hardware and software assets that are assigned to you... Report an issue with your asset."

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