CIS-PA practice question 14 of 15

Where should you navigate to activate a Performance Analytics Content Pack?

Full set: 60 questions
Answer options
A: Performance Analytics > Activate Solution
B: System Applications > All Available Applications > All Correct answer
C: Performance Analytics > Add Content Pack
D: Content Management > Performance Analytics
Correct Answer:
B. System Applications > All Available Applications > All
Explanation

Performance Analytics Content Packs are activated in the same way as other ServiceNow applications or plugins. The correct navigation path is to go to the list of all available applications, find the desired content pack, and install or activate it. This process is managed through the instance's application management module, not within the Performance Analytics application menu itself. Activating a content pack installs all the associated components like indicators, breakdowns, and dashboards.

Why Incorrect

A. The path Performance Analytics > Activate Solution does not exist in the base ServiceNow platform for activating content packs.
C. The path Performance Analytics > Add Content Pack is not a standard navigation path for installing or activating content packs.
D. The Content Management application is used for building and managing service portals and is unrelated to activating Performance Analytics content packs.

References

1. ServiceNow Product Documentation, "Install Performance Analytics and Reporting," section "Activate Performance Analytics." The documentation specifies that solutions are activated as plugins from the System Applications > All Available Applications > All module.

2. ServiceNow Developer Documentation, "Application installation," describes the standard process for installing applications from the ServiceNow Store or activating plugins, which applies to content packs.

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