CIS-PA practice question 1 of 15

Which statements describe the respective Performance Analytics object behavior?

Full set: 60 questions
Answer options
A: Indicator Sources with a Monthly frequency can still be collected in a Daily job
B: Breakdowns require a Breakdown Mapping to be added to an Automated Indicator Correct answer
C: The frequency of an Indicator can differ from that of an Indicator Source
D: Data collection must be completed before assigning Breakdowns to an Indicator
Correct Answer:
B. Breakdowns require a Breakdown Mapping to be added to an Automated Indicator
Explanation

For an automated indicator to be broken down by a specific dimension (e.g., by Assignment Group), a breakdown mapping is mandatory. This mapping defines the relationship between the indicator source's table (e.g., incident) and the breakdown source's table (e.g., sysusergroup). Without this mapping, Performance Analytics does not know which field on the indicator source record corresponds to an element in the breakdown, and therefore cannot generate the breakdown scores during data collection.

Why Incorrect

A. A data collection job's frequency must be greater than or equal to the indicator source frequency. You cannot collect a monthly source daily.
C. The frequency of an automated indicator is inherited from its indicator source and cannot be set independently. It is a read-only field on the indicator form.
D. Breakdowns and their mappings must be configured and assigned to an indicator before data collection runs, as the job relies on this configuration.

References

- ServiceNow Product Documentation, "Add a breakdown to an indicator." Performance Analytics and Reporting. Step 3 of the procedure states, "If no breakdown mapping is specified... create a breakdown mapping." This confirms the mapping is a required part of the configuration.

- ServiceNow Performance Analytics (PA) Fundamentals Courseware, Module: "Breakdowns," Section: "Applying Breakdowns to Indicators." The course material emphasizes that the link between an indicator and a breakdown is established through the breakdown mapping.

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