What should the target for the Index and its supporting indicators be set to when creating an Index Indicator?

An Index Indicator is a weighted average of several contributing indicators, designed to measure an overall process health. The score is calculated as a percentage. The ideal state or goal for this composite score is 100%. Therefore, the target for the index indicator, as well as its contributing indicators, should be set to 100. The desired direction of performance is to increase this score over time, so the direction must be set to Maximize. This configuration ensures that analytics and visualizations correctly represent improvement as the score approaches 100.

A. 0% and Maximize: A target of 0% is incorrect; the goal is to achieve a perfect score of 100%, not zero.

B. 100% and Minimize: The direction should be Maximize, as a higher index score indicates better performance. Minimize would be incorrect.

C. 0% and Minimize: Both the target and the direction are incorrect for a standard index indicator configuration.

- ServiceNow Product Documentation, "Create an index indicator". In the procedure section, step 11 states: "For the index indicator and for each of the contributing indicators, set Direction to Maximize. Set a target with the value 100."