CIS-RCI practice question 5 of 25

What baseline criteria determine when notifications are triggered in relation to audit tasks? (Choose two.)

Full set: 165 questions
Answer options
A: Expiration Correct answer
B: At 50% completion
C: Reassignment Correct answer
D: Due date change
Correct Answer:
A. Expiration; C. Reassignment
Explanation

Baseline ServiceNow notifications for task-based records, including audit tasks, are commonly triggered by key events in the task lifecycle. "Reassignment" is a critical trigger, ensuring the newly assigned user is immediately aware of their responsibility. "Expiration," which refers to the due date approaching or passing, is another standard trigger used to prompt action, prevent delays, and escalate overdue items. These notifications are fundamental to effective task management within the platform.

Why Incorrect

B. At 50% completion: Notifications based on a percentage of completion are not a standard baseline trigger; they would typically require custom configuration.
D. Due date change: While potentially useful, notifying on every due date change is not a standard out-of-the-box behavior compared to notifications for assignment and expiration.

References

1. ServiceNow Product Documentation. (2024). Notifications in Audit Management. ServiceNow. Retrieved from https://docs.servicenow.com/bundle/washingtondc-governance-risk-and-compliance/page/product/grc-audit/concept/notify-in-audit.html. (This section details the baseline notifications, including "Audit task assignment" and notifications for tasks "nearing their due date" or that are "overdue," which aligns with Expiration.)

2. ServiceNow Developer Documentation. (2024). Notifications. ServiceNow. Retrieved from https://developer.servicenow.com/dev.do#!/learn/courses/washingtondc/appstorelearnv2automatingappswashingtondcautomatingapplicationlogic/appstorelearnv2automatingappswashingtondcnotifications/appstorelearnv2automatingappswashingtondcnotifications. (This general documentation on the notification system confirms that record updates, such as an assignment change, are primary triggers for notifications.)

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