If a desired pre-built integration cannot be found in the platform, what should be your next step to find a certified integration?

The ServiceNow Store is the official enterprise marketplace for applications and integrations built on the Now Platform. When a required integration is not available out-of-the-box, the Store is the designated next step to find solutions that have been vetted and certified by ServiceNow. These certified applications, developed by both ServiceNow and its technology partners, ensure quality, security, and compatibility with the platform. This process guarantees a level of trust and support that is not available through other means.

A. Building your own is a valid option for creating a custom integration, but it is not a method for finding an existing certified one.
B. The community page is a valuable resource for peer-to-peer support and advice, but it is not the official channel for obtaining certified applications.
C. ServiceNow Share is a repository for community-developed content. While useful, these solutions are typically not certified and are provided without official support.

1. ServiceNow Product Documentation: "The ServiceNow Store is an enterprise application marketplace for paid and free applications and integrations that are certified and built on the Now Platform." (ServiceNow Product Documentation, "ServiceNow Store," Tokyo release).

2. ServiceNow Developer Documentation: "The ServiceNow Store is the ServiceNow application marketplace. The Store allows ServiceNow partners and developers to sell, share, and install certified applications and integrations." (ServiceNow Developer Site, "Application Repository," Application Repository module).

3. ServiceNow Product Documentation: "Security Operations has a number of integrations with other security products. Many of these integrations are available from the ServiceNow Store." (ServiceNow Product Documentation, "Available Security Operations integrations," Tokyo release).