CIS-SIR practice question 2 of 15

Which one of the following users is automatically added to the Request Assessments list?

Full set: 60 questions
Answer options
A: Any user that adds a worknote to the ticket
B: The analyst assigned to the ticket
C: Any user who has Response Tasks on the incident Correct answer
D: The Affected User on the incident
Correct Answer:
C. Any user who has Response Tasks on the incident
Explanation

In the ServiceNow Security Incident Response (SIR) application, the Post Incident Review (PIR) process is designed to gather feedback from key participants. By default, the system automatically populates the 'Request Assessments' related list with any user who was assigned one or more response tasks during the lifecycle of the security incident. This automation ensures that individuals who were directly involved in executing the response plan are prompted to provide their assessment, which is crucial for identifying process improvements and lessons learned.

Why Incorrect

A. Any user that adds a worknote to the ticket: Adding a worknote does not automatically add a user to the assessment list. This action is too broad and could include users with only minor involvement.
B. The analyst assigned to the ticket: While the assigned analyst is a key stakeholder, the automatic rule is based on response task assignment, not the primary 'Assigned to' field of the incident.
D. The Affected User on the incident: The affected user is not automatically added to the assessment list by default, though they can be added manually if their perspective is needed for the review.

References

1. ServiceNow Product Documentation - Security Incident Response: On the "Request assessments for a post incident report" page, the documentation explicitly states: "When you click Request Assessments, questionnaires are sent to the users listed in the Request Assessments related list. By default, any user who is assigned a response task is automatically added to this list." (ServiceNow Doc: Washington D.C. Release, Security Incident Response, Document ID: f28096c193322200654771937a7a00b3, Section: Request assessments for a post incident report).

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