CIS-SPM practice question 2 of 25

A program is a container for the following except for:

Full set: 112 questions

Domain Project Management

Answer options
A: Program tasks
B: Issues
C: Cost plans
D: Portfolios Correct answer
Correct Answer:
D. Portfolios
Explanation

In the ServiceNow Strategic Portfolio Management (SPM) data model, a clear hierarchy exists. A portfolio is a high-level container used to group related programs, projects, and demands to align with and achieve strategic business objectives. A program, in turn, is a container for a group of related projects and demands. Programs can have their own associated records such as program tasks, issues, risks, and cost plans to manage program-level work and governance. Therefore, a program is contained within a portfolio, not the other way around.

Why Incorrect

A. Program tasks: A program can contain its own tasks to manage work that is specific to the program level and not part of any single underlying project.
B. Issues: Issues can be logged and managed directly against a program to track obstacles or problems that affect the entire program's delivery.
C. Cost plans: Programs have their own budgets and financial tracking. Cost plans are used at the program level to manage and monitor planned versus actual costs.

References

1. ServiceNow Product Documentation: Program Management. On the Program form, the related lists explicitly include Program Tasks, Issues, Risks, Cost Plans, and Benefit Plans, demonstrating these are components of a program. The documentation states, "A program is a group of related projects and demands..."

2. ServiceNow Product Documentation: Portfolio Management. This documentation defines a portfolio as "a collection of demands and projects managed as a group to achieve strategic and operational objectives." It further clarifies that you can "group related programs in a portfolio," establishing that portfolios contain programs.

3. ServiceNow Product Documentation: Program form in Strategic Portfolio Management. This page details the fields and related lists on the standard program form. The "Financials" tab contains Cost Plans, and other related lists include Issues and Program Tasks, confirming they are child records of a program.

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