Which of the following groups has primary responsibility for ensuring thai employees attend appropriate training sessions?

Line management holds the primary responsibility for the performance and development of their direct reports. This includes identifying necessary competencies, determining training needs, and ensuring employees attend the appropriate training to perform their jobs effectively and safely. While other departments support this function, the line manager is directly accountable for their team's capabilities and, therefore, their participation in training. This aligns with modern quality management principles where responsibility is cascaded throughout the organization.

B. The quality department typically facilitates the quality system and may identify systemic training needs, but it does not hold primary responsibility for individual attendance.
C. The training department is a service function responsible for designing, developing, and delivering training programs, not for enforcing employee attendance.
D. Subject matter experts provide the technical content for training but are not in a managerial role to ensure attendance.

1. Juran, J. M., & De Feo, J. A. (2010). Juran's Quality Handbook: The Complete Guide to Performance Excellence (6th ed.). McGraw-Hill. (Chapter 16, "Human Resources and Quality," discusses the role of line management in employee development).

2. ISO 9001:2015, Quality management systems — Requirements. International Organization for Standardization. (Clause 5.1.1, "Leadership and commitment," places responsibility on top management to ensure the promotion of competence and support for other relevant management roles).

3. Deming, W. E. (2000). Out of the Crisis. MIT Press. (Point 6 of Deming's 14 points, "Institute training on the job," implies management's responsibility for providing and ensuring training).