Who is responsible for performing a stakeholder satisfaction survey and gathering feedback on lessons learned from the implementation of an EGIT program plan?

The program steering committee is accountable for overseeing the governance implementation program, which includes measuring its success and value. The Chief Information Officer (CIO), as a key executive sponsor and member of this committee, shares this responsibility. This group is best positioned to authorize and review stakeholder satisfaction surveys and consolidate lessons learned to ensure the program's objectives are met and to guide future initiatives. Their oversight ensures that feedback is collected, analyzed, and acted upon at the appropriate strategic level, confirming the value delivered by the Enterprise Governance of I&T (EGIT) program.

A. IT managers and IT process owners are responsible for implementing specific components of the plan and providing input, not for overall program-level satisfaction and lessons learned.
B. The risk, compliance, and IT audit functions provide independent assurance and review of the program's controls and outcomes, rather than performing management's role of gathering satisfaction feedback.
D. The I&T governance board has ultimate accountability for EGIT, but it delegates the operational oversight of the implementation program, including surveys, to the program steering committee.

- ISACA, COBIT 2019 Implementation Guide, 2018, Chapter 3, Figure 3.1, Phase 6 "Did we get there?" and Phase 7 "How do we keep the momentum going?".

- ISACA, COBIT 2019 Implementation Guide, 2018, Section 3.8, p. 31, "Phase 6—Did We Get There?," which discusses reviewing program effectiveness and success.

- ISACA, COBIT 2019 Implementation Guide, 2018, Section 2.4, p. 16, discusses the roles of the steering committee in providing direction and oversight for the implementation program.