CQE practice question 24 of 25

80° o of weekly inspection non-conforming reports presented to the material review board (MRB) at Marathon Manufacturing Co. end up not being…

Choose your answer, then check it against the explanation.

Domain The Quality System

80° o of weekly inspection non-conforming reports presented to the material review board (MRB) at Marathon Manufacturing Co. end up not being dispositioned for corrective action. Project management developed a risk management plan which included a standard repair manual (SRM) to help mitigate these issues. Only conditions that exceed SRM requirements or specifications will now be forwarded for MRB review. A week after releasing the SRM. the quality engineering team decided to generate and distribute weekly alert reports of non-conformities that exceed SRM requirements or specifications to all inspectors. They also instructed all employees involved in the creation of those discrepancies be re-trained. Which of the following processes may be considered a risk treatment?

Answer options

Correct Answer:

Explanation

Risk treatment involves selecting and implementing options to address identified risks. The objective is to modify the risk by changing its likelihood or consequences. In this scenario, re-training employees who are creating discrepancies is a direct action aimed at reducing the likelihood of future non-conformities. By improving employee skills and knowledge, the organization is actively trying to eliminate the root cause of the errors. This action directly aligns with the risk treatment strategy of risk mitigation or reduction.

Why Incorrect

A. Generating a weekly report is a risk monitoring and communication activity. It measures and reports on risk events but does not, by itself, modify the risk.

B. Distributing a weekly alert report is also a communication activity. It raises awareness but is not a direct action to reduce the occurrence or impact of the risk.

D. Reducing throughput is a potential risk treatment strategy (e.g., slowing down to improve quality), but it was not an action described as being implemented in the scenario.

References

1. International Organization for Standardization (ISO). (2018). ISO 31000:2018 Risk management — Guidelines.

Section 6.5.2

"Selection of risk treatment options

" states that the purpose of risk treatment is to select and implement options for addressing risk. Options can include actions to change the likelihood of an event. Re-training directly addresses and aims to change the likelihood of human error causing a non-conformity.

2. ASQ Quality Press. (2017). The Certified Quality Engineer Handbook (4th ed.).

Chapter 6

"Risk Management

" Section: "Risk Control/Treatment

" p. 81. This section explains that risk control involves implementing risk reduction measures. It states

"Risk reduction focuses on lessening the probability or severity of a risk..." Employee training is a fundamental method for reducing the probability of errors.

3. Stamatis

D. H. (2003). Failure Mode and Effect Analysis: FMEA from Theory to Execution (2nd ed.). ASQ Quality Press.

Chapter 7

"The FMEA Application

" pp. 169-171. In the context of FMEA

a tool for risk management

"Recommended Actions" are the equivalent of risk treatment. These actions are designed to reduce the Risk Priority Number (RPN) by lowering severity

occurrence

or detection. Actions to lower the "Occurrence" rating frequently include procedural changes and operator training.

Question 24 of 25

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