Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails…

Email-to-Case allows administrators to set up routing addresses that automatically create cases from

incoming emails and assign them to queues based on predefined criteria. This way, emails from

customers can generate cases automatically and be sent to the correct queue. A flow is a tool for

building automated processes, but it is not designed for email routing. A custom email service is a

way to process inbound emails using Apex code, but it requires coding skills and is more complex

than Email-to-Case. An escalation rule is a way to escalate cases based on certain conditions, but it

does not create cases from emails or assign them to queues. Reference:

https://help.salesforce.com/s/articleView?id=sf.customize_email2case.htm&type=5