CSSBB practice question 12 of 25
A team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer…
Full set: 188 questionsA team is investigating ways to reduce power outages. They determine that an outage can occur in only three ways: grid failure, local transformer failure or local overload. They then investigate each of these three events for possible causes, etc. They draw a diagram that “fans out” using the power outage as the handle of the fan. These improvements are best described by which approach to problem solving?
A tree diagram (systematic diagram) starts with a single statement—here, “power outage”—and “fans-out” hierarchically into increasingly detailed branches: first the three outage modes (grid, transformer, overload) and then their underlying causes. It is the standard Seven Management & Planning tool used to break a broad problem into successively finer levels of detail for root-cause exploration, exactly matching the description given.
A. Affinity diagram – clusters like ideas without hierarchical branching; no “handle” or fan-out structure.
B. Inter-relationship digraph – displays causal links among factors, not a top-down decomposition.
D. Process decision program chart – extends a tree to foresee counter-measures to potential failures; not indicated here.
E. Matrix diagram – cross-tabulates relationships between two (or more) sets of items; no fan-out.
F. Prioritization matrix – ranks options using weighted criteria, not used for cause breakdown.
G. Activity network diagram – sequences tasks over time (PERT/CPM); unrelated to causal analysis.
1. The Certified Six Sigma Black Belt Handbook
3rd ed.
ASQ Quality Press
2014
Chapter 11 “Seven Management & Planning Tools
” pp. 354-356 – definition and example of Tree Diagram.
2. Pyzdek
T. & Keller
P. The Six Sigma Handbook
5th ed.
McGraw-Hill
2018
Section 9.3 “Tree (Systematic) Diagram
” pp. 292-294 – describes “fan-out” from a single problem statement to detailed causes.
3. Brassard
M. & Ritter
D. The Memory Jogger II
GOAL/QPC
2nd ed.
2010
pp. 193-196 – illustrates tree diagrams starting with a “handle” and branching to root causes.
4. University of Michigan
IOE 481/483 Course Notes
“Seven Management Tools
” Lecture 6
slides 9-11 – hierarchical problem decomposition via Tree Diagram (OCW repository).
Keep practicing
Take the free CSSBB practice test
Ten exam-style questions with answers and explanations, plus the exam facts and study guides.
More questions
Other CSSBB practice questions
- Question 1Samples of size n=36 are randomly selected from a population with mean μ = 125 and varian…
- Question 2There are 14 different defects that can occur on a completed time card. The payroll depar…
- Question 3The Central Limit Theorem states that the distribution of sample means approximates a nor…
- Question 5An x-bar and R chart is used to monitor a process. One week ago a new type of raw materia…
- Question 6A team’s goal is to improve information flow in a payroll function. They make thirty-thre…
- Question 7A process using a p-chart has pbar = 0.076 and nbar = 4.86. Find the control limits.
