What are the primary capabilities of Service Mapping in ServiceNow? Choose 2 answers

Service Mapping in ServiceNow has two primary capabilities:

A . Create a service-centric Configuration Management Database (CMDB): Service Mapping helps

shift the focus of the CMDB from individual components to a service-centric view. It achieves this by

mapping the relationships between infrastructure components and the services they support,

providing a clear understanding of how IT supports business services.

E . Establish links between IT infrastructure components and application services: This is the core

function of Service Mapping. It automatically discovers and maps the dependencies between

applications, infrastructure (servers, databases, network devices), and the services they deliver. This

creates a visual representation of the IT landscape and how it supports business services.

Why not the other options?

B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT

environment, enhancing cybersecurity measures is not its primary function.

C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities

like Orchestration, not Service Mapping.

D: Software licensing management is usually handled by Software Asset Management tools, not

Service Mapping.

Reference: ServiceNow Service Mapping documentation