CTSC Practice Questions

According to the ASCM CTSC Exam Content Manual, one of the factors that influences the risk

exposure of a supply chain segment is the availability of alternative sources of supply (p. 20). If there

is only one available supplier for an important product, the supply chain segment is more vulnerable

to disruptions and uncertainties, such as supplier failure, quality issues, price fluctuations, or

geopolitical events. Therefore, this product category should have the most complete and thorough

risk mitigation plans, which may include strategies such as developing backup suppliers, increasing

inventory buffers, diversifying sourcing locations, or implementing contractual agreements.

the SCOR level 1 metrics for the performance attribute of Cost are total supply chain management

and cost of goods sold (COGS). Cost is defined as "the costs associated with operating the supply

chain, including labor, material, and transportation"2. Total supply chain management cost

(TSCM/CO.1.1) is "the sum of the costs associated with the SCOR Level 2 processes to Plan, Source,

Deliver, and Return"2. Cost of goods sold (COGS/CO.1.2) is "the direct costs attributable to the

production of the goods sold by a company"3. These metrics measure the financial efficiency and

effectiveness of the supply chain processes and activities14.

1: Supply Chain Operations Reference Model Revision 11 4: SCOR Metrics - scpiteam.com 2: CLL037

DoD Supply Chain Fundamentals - Defense Acquisition University 3: Cost of Goods Sold – COGS

Definition - Investopedia

a change agent is someone who initiates, promotes, and supports the change process in an

organization. A change agent can be an internal or external consultant, a leader, or a team member

who helps to define the vision, strategy, and goals of the change, and also facilitates the

communication, collaboration, and implementation of the change. Therefore, option D best

describes the role of a change agent involved in supply chain transformation.123

:

Before the firm can negotiate or discuss data exchanges with the retailers, it should first review its

own data needs and potential trading options. This means that the firm should identify what kind of

retail sales data it requires, how frequently, and for what purpose. It should also assess the value and

quality of the data, and the costs and benefits of obtaining it. Moreover, the firm should explore what

kind of data it can offer in return to the retailers, and how it can create a mutually beneficial data

exchange relationship. By reviewing its data needs and potential trading options, the firm can

prepare a clear and realistic data exchange proposal that can facilitate the subsequent negotiation or

discussion process.

1: Data Processing Agreements: Coordination, Drafting, and Negotiation

According to the ASCM CTSC Exam Content Manual, a business issue repository is a tool that helps

an organization to study its strategic environment for establishing the scope of its supply chain

transformation project. A business issue repository is defined as "a collection of business issues that

are identified and prioritized by the organization’s leadership team and other key stakeholders"1. A

business issue repository helps to align the supply chain transformation objectives with the

organization’s vision, mission, and strategy, and to identify the gaps and opportunities for

improvement in the current supply chain performance1. A business issue repository also helps to

communicate the rationale and benefits of the transformation to the internal and external

stakeholders, and to monitor and measure the progress and outcomes of the transformation1.

1: ASCM CTSC Exam Content Manual, page 14.

the perfect order fulfillment is a percentage that measures how many orders meet all the criteria for

a perfect order, such as delivery location, product condition, documentation, etc. The formula for

calculating the perfect order fulfillment is to multiply the individual performance metrics for each

criterion and then multiply by 100. However, the question asks for the formula to calculate the

perfect order rate, which is a slightly different metric that measures how many order lines (or items)

meet all the criteria for a perfect order. The formula for calculating the perfect order rate is to divide

the total number of perfect order lines by the total number of order lines and then multiply by 100.

According to the ASCM site, the goal of the CTSC certification is to help supply chain professionals

develop the skills and knowledge to lead a successful digital transformation that creates value and

competitive advantage. The certification covers topics such as digital strategy, business model

innovation, customer-centricity, and integrated capabilities. Therefore, option B best reflects the

main goal of pursuing a digital supply chain transformation.12

https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/APICS_CTSC/page_13_img_1.jpg

Explore

According to the ASCM CTSC Exam Content Manual, one of the best practices for communicating a

supply chain transformation is to "use a variety of communication channels and methods to reach

different audiences and reinforce key messages"1. This includes holding breakout group sessions

with each group involving employees from different departments, as this can help to explain the

specifics of the transformation, address any concerns or questions, and foster collaboration and buy-

in across the organization23. Distributing one common document by company email, requiring the

topic be covered in each department’s monthly meeting, or conducting a one-time, all-company

meeting with presentations by leadership may not be sufficient or effective to communicate the

details and benefits of the transformation, as they may not cater to the different needs and

p

of the stakeholders, or allow for sufficient feedback and engagement23.

1: ASCM CTSC Exam Content Manual, page 14. 2: Supply Chain Communication: 4 Effective Strategies

for Better Supplier … 3: 10 Best Practices For Improving Supply Chain Management - IIENSTITU

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, the next step after

setting improvement priorities on the basis of strategic objectives is to design the transformation

road map1. The transformation road map is a document that outlines the vision, goals, scope,

timeline, milestones, deliverables, resources, risks, and dependencies of the supply chain

transformation project1. It also defines the roles and responsibilities of the project team and the

stakeholders, and the communication and governance mechanisms1. The transformation road map

helps to guide the execution of the project, monitor the progress and performance, and ensure

alignment and collaboration among the project participants1.

1: https://www.ascm.org/ctsc-ecm/