Which of the following formulas is utilized to calculate perfect order fulfillment?

SCOR’s Level-1 reliability metric “Perfect Order Fulfillment” is measured on an order-line basis to capture every item’s performance. The ratio divides the number of order lines that are delivered complete, on time, damage-free, and with accurate documentation by the total number of order lines processed.

A. Uses whole orders; SCOR specifies the more granular order-line level for accuracy.
B. Mixes perfect orders with order lines, creating a unit-of-measure mismatch.
C. Uses order totals as denominator, losing the line-level detail required.

1. ASCM/Supply Chain Council, SCOR Model v12.0, Section 3 “Metrics—Reliability RL.3 Perfect Order Fulfillment,” p. 3-15.

2. APICS Dictionary, 16th ed., entry “Perfect order,” p. 110.