Aside from investments in appropriate digital technologies, which of the following other factors can be considered most critical to high performance…

According to the CTSC Exam Content Manual1, one of the key enablers of digital supply chain

transformation is “people and culture”. This includes developing the skills and capabilities of the

workforce, aligning the organizational structure and culture with the transformation vision and goals,

and fostering a collaborative and innovative environment. Therefore, employee talent development

and organizational alignment are critical factors for high performance of digital supply chains, aside

from investments in appropriate digital technologies. Option A, C and D are examples of metrics that

can be used to measure digital supply chain performance, but they are not factors that enable or

enhance it.