Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the…

When building an HR help desk app using Experience Cloud, you need to consider some points, such

as:

HR user profile is not only available in Employee Cloud with Employee permission set license. HR

user profile is a standard profile that can be used with any user license type that supports Experience

Cloud access.

In order to protect employee privacy, the HR help desk app does not need to be created in a different

org than the main org. You can use sharing settings and permissions to control who can access what

data in your org.

In order to leverage organizational structure, the HR help app must be created in the main org. This

will allow you to use role hierarchy and public groups to share data based on your org structure.

HR user profile is not only available in Enterprise and Performance Editions with HR permission set

license. HR user profile is available in any edition that supports Experience Cloud.