Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with…

UC should create two separate digital experiences for its different customer segments and

employees. This will allow UC to provide different features, content, and branding for each

experience, as well as control the access and visibility of records. For example, UC can create a

customer service site for B2C customers and employees, where they can view and create cases,

access knowledge articles, and chat with agents. UC can also create a partner portal for B2B

customers and employees, where they can view and update billing information, access contracts,

and work on low-severity B2C customer issues.