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FIELD-SERVICE-LIGHTNING-CONSULTANT Practice Questions

Practice exam-style questions, check your answers, and review explanations and source references where they are available.

Exam
FIELD-SERVICE-LIGHTNING-CONSULTANT
Provider
Salesforce
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281 questions
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A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the service with each? container can be handled independently?
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Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments’ status using the dispatcher console Gantt chart. Which steps should the consultant take to meet these requirements?
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the org -wide default sharing for a service appointment Is set to private If the service appointment is cancelled, which users will have visibility to the record?
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An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with? open work?
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When the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
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universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job. How should a consultant support this process?
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A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
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Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?
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Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order. Which steps technicians follow to report that a substitute asset is installed?
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Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
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