FSL-201 Practice Questions

A work rule is used to define scheduling constraints and p

for service appointments. The

Match Territory work rule is used to ensure that service appointments are dispatched to resources

from the same service territory only.

Reference: https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5

This option allows applying different prices for the same product based on the customer agreement,

and

avoids

duplicating

products

that

have

standard

prices.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5

These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm&type=5

Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5

These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5

This option allows tracking each door lock as a unique product item with its own serial number and

inventory

location.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5

The match territory work rule is used to match service appointments to service resources based on

their assigned territories. Deselecting working location primary on the working territories work rule

allows considering secondary territories as well as primary territories when matching service

appointments to service resources. Removing the match territory work rule would ignore territories

when scheduling service appointments. Selecting working location enable primary on the working

territories work rule would only consider primary territories when matching service appointments to

service

resources.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_work_rules_overview.htm&type=5

hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5

Creating a new Service Appointment on the original Work Order is the best option because it will allow Universal Containers to track the work that was done on the initial visit and the work that needs to be done on the return visit. Rescheduling the Service Appointment for the new date is also a good option because it will allow Universal Containers to track the date and time of the return visit. The other two options are not as good because they will not allow Universal Containers to track the work that was done on the initial visit. Creating a new Work Order and Service Appointment would create a new record for the return visit, which would not be linked to the original Work Order. Rescheduling the Work Order for the new date would reschedule the entire Work Order, including the initial visit, which would not be accurate.

This option allows visualizing the planned travel route for a technician on a map, based on the street-

level

directions

and

traffic

conditions.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5