Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls. Which two…

These are two actions that can help ensure that the technician who performed a customer’s initial

installation is also assigned to subsequent service calls. A preferred resource is a resource that has a

preference or affinity for working with a specific account or service territory. A preferred resource

service objective is a service objective that prioritizes resources that are preferred for an account or

service territory. By adding the technician as a preferred resource on the account record, and adding

the preferred resource service objective to the scheduling policy, the system can assign the

technician to future service appointments for that account.

Reference:

https://help.salesforce.com/s/articleView?id=sf.fsl_preferred_resources.htm&type=5

https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5

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