GCP-GC-ADM practice question 13 of 15
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have…
Choose your answer, then check it against the explanation.
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is
working when they are on breaks, and when they have meetings or other events that take them
away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys
Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
Question 13 of 15
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