WebRTC phones require all hardware and software to be properly installed.

WebRTC phones require all hardware and software to be properly installed is a false statement.

WebRTC phones are phones that use WebRTC technology to enable voice communication over the

internet or other networks using a web browser. WebRTC phones do not require any hardware or

software installation on the PC or device. WebRTC phones run right from the browser and use the

built-in microphone and speaker of the PC or device. WebRTC phones can also work with headsets

that have built-in call controls.

Genesys Cloud CX supports WebRTC technology with the Genesys Cloud CX WebRTC phone. The

Genesys Cloud CX WebRTC phone is a phone that runs right from your browser and allows you to

make and receive calls in Genesys Cloud CX. The Genesys Cloud CX WebRTC phone does not require

any hardware or software installation on your PC or device. The Genesys Cloud CX WebRTC phone

uses the built-in microphone and speaker of your PC or device. The Genesys Cloud CX WebRTC

phone can also work with headsets that have built-in call controls. Reference:

https://help.mypurecloud.com/articles/about-genesys-cloud-webrtc-phones/

https://help.mypurecloud.com/articles/requirements-for-webrtc-phones/