You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you

to run reports on demand is a false statement. You can develop a plan to generate reports regularly

and also run reports on demand in Genesys Cloud CX Performance menu. Reports are tools that

allow you to view various metrics and details related to your contact center performance and

activities in Genesys Cloud CX. Reports can help you measure and improve various aspects of your

contact center, such as:

Agent performance

Queue performance

Interaction quality

Customer satisfaction

Workforce management

You can develop a plan to generate reports regularly by scheduling reports in Genesys Cloud CX

Performance menu . Scheduling reports allows you to automate the generation and delivery of

reports based on various options , such as :

Report type

Report format

Report frequency

Report recipients

You can also run reports on demand by viewing reports in Genesys Cloud CX Performance menu .

Viewing reports allows you to generate and display reports based on various options , such as :

Report type

Report filters

Report date range

Report columns

Reference: https://help.mypurecloud.com/articles/reports-overview/

https://help.mypurecloud.com/articles/schedule-a-report/

https://help.mypurecloud.com/articles/view-a-report/