What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

In Genesys Cloud CX Architect, the "Inter-Digit Timeout" is the specific configuration that defines the maximum duration of silence or pause permitted between a caller's key presses (DTMF tones). When a caller is entering a sequence of digits, such as an account number, this timer resets after each digit is entered. If the caller pauses for longer than the specified Inter-Digit Timeout value before entering the next digit, the system assumes the entry is complete and proceeds with the collected digits.

A. Timeout: This term is too general. In Architect's "Collect Input" action, "Timeout" specifically refers to the period the system waits for the caller to begin entering the first digit.

C. No Entry Timeout: This is functionally the same as the "Timeout" setting in the "Collect Input" action. It measures the time from the end of the prompt until the caller enters the first digit.

D. Menu Selection Timeout: This applies to menu nodes and defines how long the IVR waits for a caller to select an option from a presented menu, not the pause between digits in a data entry field.

1. Genesys Cloud CX Resource Center: In the documentation for the "Collect Input action" in Architect, the settings are explicitly defined.

Inter-Digit Timeout: "The maximum time to wait between key presses. The default value is 2 seconds."

Timeout: "The maximum time to wait for the caller to begin entering data. The default value is 5 seconds."

Source: Genesys. (n.d.). Collect Input action. Genesys Cloud CX Resource Center. Retrieved from https://help.mypurecloud.com/articles/collect-input-action/ (Under the "Settings" section).

2. Genesys Cloud CX Resource Center: The "Ask for Intent action" uses similar terminology, reinforcing the distinction.

Inter-Digit Timeout: "The maximum time to wait between key presses when the user provides DTMF input."

Source: Genesys. (n.d.). Ask for Intent action. Genesys Cloud CX Resource Center. Retrieved from https://help.mypurecloud.com/articles/ask-for-intent-action/ (Under the "DTMF (Dual-Tone Multi-Frequency) Settings" section).