Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

The Performance Workspace contains several interactive views that Genesys Cloud CX documentation refers to as being dynamic. These views, such as the Agents Performance view and Queues Activity view, are specifically designed to blend real-time data with historical metrics. For example, the Agents Performance view displays an agent's current status (a real-time metric) alongside their performance statistics for a selected interval, such as 'Today' (a short-term historical metric). This combination provides supervisors with immediate operational awareness while also offering context on performance over a recent period, fulfilling the requirement of showing both short-term and long-term perspectives in a single interface.

A. Reports: Reports are static documents generated from purely historical data. They lack the real-time component necessary to monitor current contact center activity.

B. Dashboards: Dashboards are primarily designed for at-a-glance, real-time monitoring of key performance indicators (KPIs) but offer limited historical depth compared to the detailed performance views.

D. All of the above: This option is incorrect because Reports and Dashboards do not, by their primary design, combine real-time and historical data in the integrated manner described in the question.

1. Genesys Cloud CX Resource Center, "Performance views overview." This document states, "The performance views show real-time and historical data about your contact center... The views update dynamically." This confirms that the views are dynamic and designed to show both data types.

2. Genesys Cloud CX Resource Center, "Agents Performance view." This page details the view's columns, which include "Status" (the agent's current real-time presence) and metrics like "Average Handle Time" calculated over the selected historical interval. This exemplifies the combination of real-time and historical data.

3. Genesys Cloud CX Resource Center, "Queues Activity view." This document describes metrics such as "Waiting" (a real-time count of interactions in the queue) and "Answered" (a historical count for the selected interval), further demonstrating the blend of real-time and historical information within a single dynamic view.