Which type of request is sent to update all the participants’ state to disconnected

Question breakdown

Tests

Use the Conversations API to modify conversation state

Difficulty

Medium

Key idea: Sending PATCH /api/v2/conversations/{conversationId} with state set to disconnected attempts to disconnect all participants.

How to reach the answer

1. The task is changing one property, the state, on an existing conversation, which is a partial update.
2. Partial updates in the Genesys Cloud Platform API use PATCH.
3. The conversation-level PATCH body accepts state 'disconnected', which applies to all participants.
4. GET only reads data, PUT replaces a whole resource, and POST creates resources or triggers actions.

Each option

• AIncorrect. GET retrieves conversation data and never changes state.
• BIncorrect. PUT means full replacement and is not how the conversation-wide disconnect is exposed.
• CCorrect. PATCH on the conversation resource with state disconnected updates every participant to disconnected.
• DIncorrect. POST creates resources or starts actions such as new calls; it is not used to set conversation state.

Common trap: PUT looks right because it is an update verb, but Genesys uses PATCH for partial changes such as setting state.

In practice: Integrations and cleanup scripts use this PATCH to end stuck or orphaned conversations programmatically.

Remember: To disconnect everyone on a conversation, PATCH the conversation with state disconnected.

Official documentation: Genesys Cloud API Explorer

Drafted with AI assistance and checked against the answer key.