Select the built-in variables available in Scripts. (Choose three.)

In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential

data that can be used within the script. The built-in variables include:

Agent Name: This variable holds the name of the agent who is currently using the script. It is often

used to personalize the interaction or for logging purposes.

Queue Name: This variable contains the name of the queue from which the interaction was routed. It

helps in identifying the source of the interaction and can be used to tailor the script based on the

queue's context.

Language: This variable stores the language preference of the customer or the interaction, allowing

the script to present content in the appropriate language.

These variables are readily accessible within scripts and are integral to creating dynamic and context-

aware interactions.

Reference:

Genesys Cloud CX Scripting Documentation​​​.