H19-321 practice question 34 of 35

How many maintenance service packages does Huawei's original Hi-Care service include?

Full set: 265 questions
Answer options
A: 7
B: 8
C: 9 Correct answer
D: 10
Correct Answer:
C. 9
Explanation

Huawei's original Hi-Care service is a comprehensive solution package designed to support the stable operation of customer networks. It consists of nine distinct service items. These include Technical Assistance Center (TAC) Support, Online Self-help Support, Software Updates, Advance Hardware Replacement, Onsite Support for hardware replacement, e-Service for intelligent management, Training & Certification, Service Management reports, and Network Health Check services. This structure ensures customers have access to a wide range of support from troubleshooting and hardware replacement to proactive network maintenance and knowledge transfer.

Why Incorrect

A. This is incorrect. The Hi-Care service package officially includes more than seven service items.
B. This is incorrect. The official service description specifies nine components, not eight.
D. This is incorrect. The Hi-Care service is composed of nine specific items, not ten.

References

- Huawei Enterprise, "Huawei Hi-Care Service Description," Version 8.0 (2017-04-28), Section 2: Service Description. This document explicitly lists and details the nine service items that constitute the Hi-Care service package.

- Huawei Enterprise Support, "Hi-Care and Co-Care Services." The official product page outlines the key components, which sum up to the nine service areas mentioned in the service description document.

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