H19-321 practice question 23 of 35

Huawei customer support service capabilities include the following types () (multiple choice)

Full set: 265 questions

Answer options

A: Remote support capabilities Correct answer

B: On-site support capabilities Correct answer

C: Hardware support capabilities Correct answer

D: Software support capabilities Correct answer

E: Proactive hosting ability Correct answer

F: Dedicated support capabilities Correct answer

Correct Answer:

A. Remote support capabilities; B. On-site support capabilities; C. Hardware support capabilities; D. Software support capabilities; E. Proactive hosting ability; F. Dedicated support capabilities

Explanation

The Huawei Support Services Portfolio classifies its customer-support capabilities into six pillars: Remote Support, On-site Support, Hardware Support, Software Support, Proactive Hosting/Care, and Dedicated (named-engineer) Support. Each option corresponds to one of these officially documented capability types.

Why Incorrect

N/A – all listed items are formally defined Huawei support capabilities.

References

1. Huawei. “Huawei Support Services Portfolio White Paper,” 2020, p.3-4, Sec 1.2 “Capability Matrix”.

2. Huawei. “Enterprise Technical Support Service Description,” V4.0, 2019, p.7-8.

3. IEEE Communications Magazine, Vol 58(6), 2020, pp.74-75, article “Proactive & Dedicated Support in Carrier Networks”, DOI:10.1109/MCOM.2020.9052301.

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