According to Herzberg's Two-Factor Theory of Motivation, which of the following is a factor mentioned most often by satisfied employees?

Herzberg's Two-Factor Theory of Motivation divides workplace factors into:

Hygiene factors (which prevent dissatisfaction but do not increase satisfaction) – e.g., salary, security,

relationships.

Motivators (which drive job satisfaction and performance) – e.g., recognition, achievement,

responsibility, and personal growth.

Employees most often mention recognition as a key factor in job satisfaction, as it directly impacts

motivation and engagement.

Analysis of Answer Choices:

(A) Incorrect – Security.

Job security is a hygiene factor, meaning its absence causes dissatisfaction, but its presence does not

create job satisfaction.

(B) Incorrect – Status.

Status is a hygiene factor, not a motivator. It prevents dissatisfaction but does not enhance

motivation significantly.

(C) Correct – Recognition.

Recognition is a motivator, meaning it actively increases job satisfaction and is frequently cited by

happy employees.

(D) Incorrect – Relationship with coworkers.

Work relationships are hygiene factors. While poor relationships can lead to dissatisfaction, strong

relationships alone do not create motivation.

IIA Reference and Internal Auditing Standards:

IIA’s Global Internal Audit Standards – Human Resources and Organizational Behavior

Discusses motivation theories and their impact on employee performance.

Herzberg’s Two-Factor Theory of Motivation

Identifies recognition as a primary factor for employee satisfaction.