Product images can either be URLs to online images or files that are uploaded to Documents.

Salesforce CPQ provides two primary methods for displaying product images within the Quote Line Editor (QLE). The first method involves using a formula field on the Product object that references a URL where the image is hosted externally. The second method involves uploading the image file into the Salesforce Documents object and then referencing the unique Document ID in a text field on the Product record. Both approaches are officially supported for rendering images in the QLE.

1. Salesforce CPQ Implementation Guide: "Display Product Images in the Quote Line Editor"

Reference Details: This official guide explicitly outlines the two supported methods. It states

"You can show product images in the quote line editor. Store your images as documents or as URLs

then reference the document or URL in a product field."

Section on URL Method: The guide details creating a custom formula field on the product object using the IMAGE() formula to point to an external URL.

Section on Document Method: The guide provides steps to upload an image to the Documents tab

obtain its ID

and store that ID in a text field on the product record

which the QLE then uses to display the image.

2. Salesforce Help Portal: Article "Display Product Images in the Quote Line Editor"

Reference Details: This article corroborates the implementation guide. Under the subsection "Show an Image from a Document

" it instructs the administrator to "Upload your image to the Documents tab" and then use the resulting Document ID. Under "Show an Image from a URL

" it describes using a formula field with the IMAGE() function pointing to the image's web address. This confirms that both URLs and files in Documents are valid sources.