Which of the following is NOT a benefit of the 'incident management' practice?

The Incident Management practice in ITIL 4 provides several benefits, including the fulfillment of

SLAs, improving client and employee satisfaction, and reducing losses caused by service

unavailability. However, reduced knowledge capture and reuse is not a benefit; in fact, knowledge

capture and reuse are key goals of incident management to ensure that lessons learned from

incidents are applied to prevent future issues. Proper documentation and sharing of knowledge

ensure continuous improvement and efficiency in resolving incidents​​.