ITIL-MONITOR-SUPPORT-FULFIL practice question 16 of 25

Which process has an output of 'stakeholder notifications'?

Full set: 166 questions
Answer options
A: Event handling Correct answer
B: Monitoring planning
C: Monitoring and event management review
D: Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible
Correct Answer:
A. Event handling
Explanation

The 'event handling' process is explicitly defined as having 'stakeholder notifications' as one of its key outputs. This process is responsible for the real-time management of events as they occur. Once an event is detected and interpreted as significant (e.g., a warning or an exception), the process dictates the required control action, which includes notifying the appropriate individuals, teams, or automated systems so that the situation can be managed effectively and promptly.

Why Incorrect

B. The output of monitoring planning is a monitoring plan or configuration, not operational notifications to stakeholders.
C. The output of a review process is typically improvement actions or reports, not real-time event notifications.
D. This phrase describes the purpose of the event handling process, but it is not the name of the process itself.

References

- AXELOS. (2020). ITIL® 4 Specialist: Monitor, Support and Fulfil. TSO (The Stationery Office). Section 3.1.1, Figure 3.1 shows the 'Event handling' process, and the subsequent text lists "stakeholder notifications" as one of its key outputs.

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